1.Q. Where are the items shipping from?
A. ATLANTA, GA
2. Q.What is the stores RETURN/EXCHANGE policy?
A. TO ASSURE CLEAN ,QUALITY PRODUCTS..THESE ITEMS ARE NON RETURNABLE. PLEASE USE SIZING CHARTS WHEN ORDERING TO ASSURE PROPER FIT.
3. Q. Do you accept orders placed outside of the US?
4.Q. How long will it take to receive my order?
A. DUE TO HIGH DEMAND..Most domestics orders can take**** 5-14 Business days. DEPENDING ON THE SIZE OF THE ITEM . IT CAN TAKE UP TO 30 BUSINESS DAYS PLUS!!! *** This is due to manufactures shipping out ASSORTED SIZES. Buyers no longer have the choice to order by size, just bulk product . I ALWAYS have items in STOCK , due to this . Just depends on the sizes . Once your order has processed, YOU WILL RECEIVE AN EMAIL THAT YOUR ORDER HAS PROCESSED(been packed) AND DATE IT WILL SHIP. YOU WILL THEN RECEIVE EMAIL ON THAT DATE WITH TRACKING INFO. ALL SHIPPING IS 2 DAY PRIORITY USPS WITH 50.00 INSURANCE. IF YOU WANT TO HAVE ITEMS SIGNED FOR, PLEASE ADVISE , WHICH COST EXTRA. PLEASE ALLOW SHIPPING TIME !! I DO NOT DISCUSS ORDERS OVER IG OR FACE BOOK !! SEND AN EMAIL TO MSBEANS3@ME.COM HOW EVER ,FAQ SECTION IS VERY CLEAR ON SETTING YOUR SHIPPING EXPECTATION
5.Q. How do I measure my waist?
A. Belly button to belly button ( like putting on a belt). You can also go by height and weight on most items. please be accurate , these items can not be exchanged.
6. Q.How soon will I see results?
A. if items are worn properly for 8-10 hrs a day, results can be seen in as little as 30 days. Proper diet , water and exercise are ALWAYS KEY TO ANY WEIGHT LOSS GOALS.
7. Q.Why is there powder on outer layer of some garments?
A. The powder protects the garment fibers during packing and shipping process. Items can be hand washed and hung to dry.
8. Q. How do i select size for BOGO on the site?
A. Select the BOGO style from drop down, leave a note on your order what size you need.
9. Q.What is the difference between a NON LATEX and LATEX TRAINER/VEST?
A. The material and compression. Latex has a stronger compression. Non laytex has a soft material feel. Both are worn the same and do the same thing > Sweat out toxins and waist trains.
10. Q. What is the difference between the LATEX TRAINER and the WORK OUT CINCHER SPORTS?
A. The LATEX has wire boning and has a strong compression. Made for every day wear. the WORK OUT SPORT has flexi boning, made for more movement. great for the gym or any sport or work out. Both waist train , sweat out fat toxins and can be worn 8-10 hrs a day.
11. Q.Can the garments be washed?
A. YES!! Checked the care instructions inside each garment.
12. Q. Can I sleep in my trainer?
A. YES! If you can tolerate it.
13. Q. How do I put my garment on?
A. MAY NEED HELP!! ITEMS RUN SMALL SO THEY CAN WORK!!! (1) Start hooking from the BOTTOM (tucking in under belly) work your way to the MIDDLE, (2) From middle pull close on both ends hooking as you pull, (3) Then from TOP snap hooks working your way down until all hooks are closed.
14. Q.How long will it take for Support response?
A. DUE TO HIGH DEMAND IN EMAILS , FACE BOOK INBOX, POSH MARK, AND IG COMMENTS EMAILS CAN TAKE UP TO 3 DAYS.
15. Q. What is the REFUND policy?
A.***NO REFUNDS OR CANCELLATIONS*** SHIPPING PERIOD 5-14 DAYS OR 30 DAYS PLUS**** NO REFUND OR RETURNS. YOU MAY EXCHANGE IF YOU RECEIVE THE WRONG ITEM/COLOR/SIZE. IF YOU GOT WHAT YOU ORDERED (SIZE/COLOR). IF YOUR ITEM WAS SHIPPED BUT POST OFFICE MISS-SHIPPED YOU MUST CONTACT USPS CUSTOMER SERVICE AND OPEN A CLAIM. EACH ITEM IS SHIPPED WITH $50.00 INSURANCE. SEB WILL NOT REFUND FOR PRODUCTS THAT WAS SHIPPED IN GOOD FAITH. SEB HAS POSTED ON ALL SOCIAL SITES, AND FAQ SECTION ABOUT THE DELAY IN SHIPPING DUE TO MANUFACTURES AND MY BULK ORDERS. WHEN ORDERING I AM ASSUMING INFO HAS BEEN READ, CUSTOMERS ARE AWARE ORDERS MAY COME VERY QUICKLY OR HAVE A WAITING PERIOD. SOME ORDERS ARE SPECIALTY ITEMS . I THANK EVERYONE FOR THEIR PATIENCE & REALLY DO APPRECIATE YOUR BUSINESS-